Shipping and Return policies

Sales Policies: All sales are final. Customer must inspect all goods upon receipt and notify Creations From The Heart within 30 calendar days of the order if any products are defective or damaged. No other returns are allowed. Shipping fees and/or return shipping costs are Non-Refundable. No returns after 30 days of receipt will be honored. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate a replacement. Unauthorized and/or unmarked returns will not be honored. Creations From The Heart will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. Creations From The Heart reserves the right to refuse service to anyone.

Overseas orders: We do not currently ship overseas.

Can I ship to an address other than my billing address?

Yes, but the alternate shipping address needs to be on file with the bank that issued the credit card. Please have the alternate shipping address on file in the notes or memo section of your credit card account. We take this measure to protect our customers and ourselves from credit card fraud.

When will my package ship?

We strive to ship all orders received within 8 days. This is our goal and we work diligently to reach this goal on a daily basis. However, this is not a guarantee. You are not eligible for a refund on the shipping charges.

Who do I contact if I need to return an item?

To return an item, please contact our Technical Support and Returns Department at:

Telephone: (574)252-5350 (888)529-8972



Phones are staffed Monday and Saturday, 9am to 12pm Eastern Time, Tuesday - Friday, 9:30am to 6.00pm.

Can I add an item to or remove an item from my order?
Can I change the shipping method for my order?
How can I cancel my order?

You may change or cancel your order if has not been processed for shipment Once your order has been processed we cannot make any changes. To make changes to your order you may contact Customer Service at (574)252-5350 or (888)529-8972

Phones are staffed Monday and Saturday, 9am to 12pm Eastern Time, Tuesday - Friday, 9:30am to 6.00pm.

Who do I contact if I received the wrong item in an order?

If you believe you received the wrong item in an order, you should contact our Technical Support Department at (574)252-5350 or (888)529-8972.

Who do I contact if I am missing an item from an order?

Creations From The Heart

2425 Milburn Blvd.

Mishawaka, IN 46544

(574)252-5350

(888)529-8972